Scope and who we are
This policy applies to the WABak website at wabak.wadesk.io, WABak desktop applications, user accounts, subscriptions, software updates and support services. In this policy, “WABak,” “we,” “us” and “our” refer to the WABak service.
Third-party websites and services have their own privacy practices. This policy does not replace the policies of WhatsApp, Meta, Google, Stripe or any site you choose to visit.
Information we process
Website and access information
When you use the website, hosting and analytics systems may process technical and usage information needed to deliver and understand the service.
- IP address, browser type, device type, operating system, referring page, requested pages and access time.
- Page views, navigation and interaction events measured through Google Analytics.
- Language preference and similar settings stored in cookies or local browser storage.
Account, authentication and subscription information
Account services process information required to sign you in, maintain access and provide the plan you selected.
- Email address, login identifier, profile details, authentication tokens and account status.
- Necessary identity information returned by Google when you choose Google sign-in.
- Plan, port allowance, order, customer, subscription and payment-status information. Stripe processes payment card and billing details.
Support information
If you contact us through the Contact Us page, WhatsApp, Telegram or another support channel, we process the contact details, messages, screenshots and other information you choose to provide. Avoid sending unredacted backup records unless they are necessary to resolve your request.
Local WhatsApp backup records
Completed WABak backup records—including accessible chat messages, supported media, contacts, group members and related fields—are stored on the computer running the desktop client. The current WABak production backup workflow does not provide cloud backup and does not upload these backup contents as part of its core process.
The client connects to WhatsApp Web to access data you are authorized to manage. Communications between your device and WhatsApp or Meta are governed by their services and privacy terms, not by this policy alone.
Exported HTML, Excel and media files are saved to a location you choose. You control how those files are retained, moved and shared after export.
Product telemetry and diagnostics
To operate, secure and improve WABak, we process product events and diagnostic records. These records are not described as fully anonymous because they may be associated with account or device identifiers.
- Application version, operating system, language, installation or device identifier and user agent.
- User or account identifier, linked WhatsApp number or country information, plan type and feature usage events.
- Errors, crash context, request status, timestamps and technical details used to investigate reliability problems.
How and why we use information
We process information where necessary to perform our agreement with you, support legitimate operational interests, comply with law, or act with your consent where consent is required.
- Provide accounts, authentication, subscriptions, ports, updates, backup features and support.
- Secure the service, prevent abuse, diagnose errors and maintain reliability.
- Measure website and product performance and improve instructions and workflows.
- Process payments, maintain transaction records, respond to legal requests and enforce our Terms of Service.
Storage, retention and deletion
We retain account, subscription, support, analytics and diagnostic information only for as long as reasonably necessary for the purposes described here, including service delivery, security, dispute handling and legal obligations. Retention periods vary by data type and applicable law.
Local backup and export files remain on your computer until you remove them. Closing a WABak account does not automatically erase files stored on your device. You are responsible for deleting local records and copies you exported or shared.
Information security
We use reasonable technical and organizational measures designed to protect information handled by WABak services, including access controls and protected network transport where appropriate.
No software, storage system or network transmission can be guaranteed completely secure. Keep your computer, WABak account and exported files protected, and contact us if you suspect unauthorized access.
Your choices and privacy rights
Depending on where you live, you may have rights concerning personal information processed by WABak. We may need to verify your identity before completing a request.
- Request access to, correction of or a copy of eligible account information.
- Request deletion, restriction or objection where applicable, or withdraw consent for future processing based on consent.
- Manage cookies in your browser, cancel a subscription through the customer portal and contact us about account deletion. These actions do not automatically delete local backup files.
Children, policy updates and contact
Children
WABak is intended for users with legal capacity to enter an agreement and is not directed to children. Do not use the service if you are below the minimum age required by applicable law.
Policy changes
We may update this policy when products, providers or legal obligations change. We will publish the revised policy on this page and change the last-updated date. Material changes may also be communicated through the website or client where appropriate.
Contact us
Use the WABak Contact Us page to ask a privacy question or submit an eligible privacy request. Please describe the account and request clearly without including unnecessary private chat content.